FAQ
Questions
Answers
Which methods of payment are available?
• You pay on account within a timeframe of 30 days.
• Credit Card
How long are the delivery periods? Is there a possibility for express delivery?
The ordered UPS replacement batteries will reach you depending on the amount and final destination in a maximum of two working days. If desired, we offer express delivery. The exact price for such a delivery can be acquired by phone. To the top
What does the delivery cost?
Please take note that due to foreign office regulations and long delivery routes, the delivery date is not predictable precisely.
For countries outside the EU: Please also take note that depending on countryspecific laws, a fee or additional taxation may be possible. Please consult your corresponding tax office or UPS considering those fees. To the top
Can i also order via phone, fax or E-Mail?
If this is your first order, you will have to order via Fax since your customer data has to be registered. Existing customers can order by phone. To the top
How do I return old replacement batteries?
As an additional service of our house every order within Germany contains a service scripture which allows you to send back the old battery to battery-direct for free.
Unfortunately this service is currently not available for EU customers outside Germany. Altgough customers can return end of life lead acid batteries to battery-direct at its own cost. To the top
How do I act in the case of a misplaced order?
In this case contact our support team via email: support@battery-direct.eu or by phone: 00 49 72 53 93 29 00. To the top
What to do if my package reaches me in a damaged state?
Generally it can be said, that before you take a package, inspect it concerning damage of the packaging itself before you confirm the reception. The best thing would be to also check the UPS replacement batteries for external damage while the driver is still present. If you happen to discover any damage after receiving the goods, please email your company data and phone number to: support@battery-direct.eu. We will then contact you to settle the details.
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Can I return unused products?
A policy for returning products that have been delivered to business customers does not exist. We only accept returned products on a good-will basis and prior agreement. The possibility of return exists, if so agreed, only for unused products in original packaging in a new state. We reserve the right to charge costs for shipment and recollection. To the top
What should I do, if the old APC replacement battery cannot be removed from the UPS?
There can be an issue when batteries buckle and distort, therefore increase in size. In this case the battery is too stuck in the socket or does not fit through the designated replacement opening. Only a technical service disassembling the UPS unit can be of use here. We can take care of this issue for you. To the top
What is a APC RBC?
RBC is the term for Replacement Battery Cartridge and suits APC UPS-units. The corresponding number (e.g. RBC11) is used to identify the suiting APC UPS types. To the Top
What can I do to prevent overheat damage?
The lifespan of a lead acid battery is depending e.g. on the temperature of its environment. Desirable are 20 degrees Celsius. The following points should be taken note of: -19’’ Rack-UPS-units should be mounted at the absolute bottom of the cabinet –Fan should operate at the top of the cabinet and ensure optimum air circulation from top to bottom. –Take care of sufficient air ventilation of the room, in which the UPS is operating. Should this not suffice, air conditioning is recommended. To the top
How do I prevent deep discharge or drain of the battery?
Depending on the battery type, deep discharge is taking place at a block voltage of under 9V-12,5V.
The following points should help to prevent this:
-Do not store the battery for more than 6 months without charging it.
-Adjust the laying to not force the UPS to its capacity maximum
-Install UPS monitoring software to make sure all parameters are working correctly. To the top
Will the batteries in a UPS be discharged completely in the case of a power outage?
No. In the case of a power outage and battery operation of the UPS, the battery will only be discharged to a certain predefined point for low battery warnings. The possible “LOW BATTERY” Values are 2, 5, 7 and 10 minutes while the default is at 2 minutes. To the Top
At which input voltage does the UPS enter battery mode?
The input voltage tolerance is between 188V and 280V and is on factory defaults set to the lower break point of 196V and upper break point 253V. Outside of this tolerance area, the UPS will automatically switch into battery mode, or in the case of extreme overvoltage it will shut down automatically. On constant low voltage or slight overvoltage, the adjusting of the predefined parameters is highly recommended to prevent unnecessary switching into battery mode. Also the risk to shorten the battery life drastically is avoided this way. To the Top
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